Privacy Policy

Give Me Five Star is a service that helps businesses in Nepal collect Google reviews using a QR code, a review link and AI writing help. This policy explains what information we handle when you use our website, your dashboard, or a business's review page.

Business owners:

• your name, email, phone number and a password (we only keep a secure, one-way hash of it);
• your business details: business name, location, Google review link, website and social links, logo and page design;
• payment details you send us for plans and top-ups: the method, amount, transaction ID and the payment screenshot you upload;
• messages you send to our support team.

Customers using a business's review page:

• the name and phone number you enter, what you bought or tried, your star rating, and the review or private feedback you choose to send.

Website visitors: anything you send through our contact form or a job application, such as your name, phone, email and message.

• to run your account, review page, QR code and dashboard;
• to write review drafts and show each business its own customer list and ratings;
• to check and approve payments, and to answer support requests;
• to keep the service safe, for example by stopping spam and misuse;
• to tell you about important changes to your account or these policies.

To write review drafts, we send the details needed for the review, such as the star rating, what the customer bought and the business's chosen keywords, to our AI provider. The customer always reads the draft and decides whether to post it. We don't allow our AI provider to use this information to advertise to anyone.

We never sell personal information. We only share it:

• with the business whose review page a customer used, so they can see their own customers and feedback;
• with service providers that help us run Give Me Five Star, such as hosting and AI writing, only for that purpose;
• when the law requires it.

Reviews are posted to Google by the customer, from their own Google account. What happens on Google is covered by Google's own privacy policy.

You decide how to use your customers' information in your dashboard. Please only contact customers in ways they would expect, respect anyone who asks you to delete their details, and keep your account password safe.

Passwords are stored as one-way hashes, sign-in sessions expire, payment screenshots are only visible to our team, and each business can only see its own customers. No system is perfect, so please tell us straight away if you think your account has been misused.

We keep account and customer information while your account is active. If you ask us to close your account, we delete your business data and customers' details, except records we must keep for accounting or legal reasons, such as payment history.

You can see and edit most of your information in your dashboard. You can also ask us to send you a copy, correct it or delete it. Customers can ask the business, or contact us directly. We reply within 30 days.

Give Me Five Star is made for businesses and adults. We don't knowingly collect information from children under 16.

We may update this policy. The date at the top shows the latest version, and we'll tell account holders about important changes. See also our Cookie Policy.