Refund Policy

All payments made to Give Me Five Star are final and non-refundable. This covers subscription plans, AI review top-up packs and review ads, whether you paid with eSewa, Khalti, bank transfer or any other method we accept.

Because our service is digital and starts working the moment your payment is approved, we are not able to return money once it has been accepted.

When you upgrade to Pro or Business, the plan starts as soon as we approve your payment and runs until its end date. We do not refund unused days, weeks or months, including when you stop using the service part-way through.

You can choose not to renew at any time. When a paid plan ends, your account simply moves back to the Free plan. Your review link, QR code and customer data stay safe.

Top-up credits are added to your account once your payment is approved. They never expire, so you can use them whenever you need them, but unused credits cannot be exchanged for money.

Ad payments are not refunded. Once an ad is approved we keep delivering until the full number of reviews you ordered has been reached, so you always receive what you paid for. You can follow the progress in your dashboard at any time.

A no-refund policy doesn't mean we ignore genuine mistakes. Contact us if:

• you paid twice for the same thing by accident;
• your payment was taken but the plan or credits never appeared on your account;
• you were charged a different amount from the price shown.

Send us your transaction ID and a screenshot within 7 days. After we check it, we will apply the payment correctly or add its full value to your account as credit.

We may update this policy from time to time. The date at the top of this page shows when it last changed. Payments made before a change are covered by the policy that applied when you paid.